If there’s anything COVID-19 has taught us is that many industries can outsource and operate almost entirely online.
Most of us have been asked to work from home for the foreseeable future. The result? After just a couple of weeks, companies that were opposed to the idea of a mobile workforce are starting to see the benefits of working remotely, of which there are many—the obvious ones being a substantial decrease in expenses like office space, internet and technology. Additionally, work-from-home employees are more productive.
Employees will happily pay for connectivity and work tools in place of the costs of commuting. They will also have a lot more time for themselves.
But what about SME owners? As a business, outsourcing is even more viable. By outsourcing some of your everyday business responsibilities to other companies or remote employees, you can spend more of your time building your business and working from home.
From customer service and support to Digital Marketing and accounting, the technological age has made it even more possible to have an entirely virtual business. This means more work-life balance for you too.
Now, there are a few ways you can go about outsourcing your routine tasks. There are companies that handle certain aspects exclusively, and companies like AVirtual, that handle multiple tasks. Did you know that you can hire a Virtual Assistant who can act as a PA, handling all your personal responsibilities and be your point of contact for a whole host of services such as digital marketing?
Look, we’re not quite at the level of automating all the moving parts of a functional business yet, but we sure can do almost everything online.
Here are five things SMEs can and should outsource, helping you save a great deal on fixed expenses:
1. Information Technology
Having an in-house IT team is no longer necessary. By outsourcing your IT needs, you will be saving costs of up to 40%. Not only this, by adopting this new way of working, your business also becomes more agile, making it more flexible for future growth.
You can even rent laptops for your employees to use remotely, which come with all the IT functions required by a business, including the management of infrastructure and running your service desk.
2. Accounting & Finance
Out of all the things SMEs can outsource, payroll and accounting are the most common. Yet, so many businesses still employ in-house for this. There are a few benefits to outsourcing your accounting and payroll, such as greater compliance and saving up to 18% over businesses that do it themselves. At AVirtual, you can have this all on one person.
Our Virtual Assistants can handle bookkeeping, payroll, and many other business administrative tasks. All this for as little as £12.07 per hour on our enterprise package.
3. Digital Marketing
As any functioning SME will know, online marketing, web stores and social media are more vital than ever. The costs involved in having full-time employees or teams that handle your digital marketing needs are unrealistic for smaller enterprises.
Outsourcing this essential part of your business can reduce your payroll costs by up to 55%. At AVirtual, we have virtual employees who can handle anything from digital marketing, strategy implementation, social media management, content creation and graphic design, to website management, email marketing, campaign marketing, SEO and PPC management.
If you are looking to grow your online presence and benefit from online marketing, then outsourcing is the way to go. You’ll be buying into a whole team of experts who specialise in marketing SMEs.
4. Customer Support & Client Service
For SMEs, having a client service department isn’t viable. As a result, you often have a few people help cover this important aspect of your business while fulfilling other roles – a lot of the time, your salespeople. As a growing company, you can’t afford to divide their time between client retention and acquisition.
Having said that, you probably can’t afford to employ exclusive customer support people either. The solution? Outsourcing.
A contact centre will give you all the human resources you require to handle customer happiness. In the modern age, there are different types of services for this, from cloud-based services or shared-agent solutions, picking the right one that is suitable for your business needs is crucial and much more affordable.
5. Your Entire staff
With the resources available to business owners today, you can outsource entire teams. Yes, that’s right, pay-per-hour for a fully functioning workforce.
At AVirtual, we have formed and outsource teams for multiple corporations.
From customer support desks to sales teams and marketing teams, we have the expertise to help you scale quickly and cost-efficiently.
If you would like to find out more about how you can start outsourcing today, get in touch with us for a free trial.
Speak to our business development team, and we will put together a bespoke solution.