FAQs

 

1) Who can benefit from Outsourcery?

Anyone! As we are bespoke service, we try to ensure we can meet everyone’s needs and we pride ourselves on our diverse client base from start-up businesses and large corporate companies to actresses and jewellery makers, individuals or teams. Even families and friends can benefit from a virtual personal assistant as stress levels decrease and more time is freed up for socialising, playing with the kids or taking holidays.

 

2) Where will my personal assistant be located?

All of our PA’s are located in South Africa. Should you be based in the same city as your PA, we can arrange for you to meet them in person.

 

3) How does the pricing work?

We have a variety of monthly plans available. Click here to read more about the options we have available. After the completion of your first plan, you are billed 7 days before your next plans start date. If you are unhappy with the service, you may cancel your plan anytime within the first 30 days and thereafter 1-months’ notice is required.

 

4) I don’t want to commit just yet…

We understand that taking the virtual leap can sometimes be a bit daunting so we offer all clients five hours of our time totally free. No credit card or sign up required, just see how a virtual PA can change your life.

 

5) How can membership benefit me?

By becoming an Outsourcery member you receive support during office hours and advice for getting the most out of your virtual working relationship. We like to get to know you and understand your business so that we can provide you with the very best service, tailored to your individual needs and preferences.

 

6) What is dedicated assistance?

All of our plans include a dedicated personal assistant. This means you can develop and nurture a long term relationship. You will work with your assistant on a one-to-one basis, continually submitting tasks directly to this person. Your PA will grow to know you, your work, and your preferences – they might even start to second-guess your needs!

 

7) How can a virtual PA really be personal?

All of our personal assistants are specifically matched to our clients’ needs and personality based on the profile you give us. It is the PA’s goal to make their client happy, get to know them and make their lives easier. In no time you and your personal assistant will have established a long-term, effective working relationship.

 

8) How long will I work with my virtual PA?

As long as you want! If you are happy with your virtual PA, they’re yours as long as you keep your monthly membership.

 

9) Can my PA use another email account when working for me?

Your dedicated personal assistant may use any email account you prefer. They can send and receive emails from your domain instead of their @outsourcery.co.za address. This adds a level of professionalism and gives the appearance that your assistant is in-house when desired.

 

10) How do I communicate with my personal assistant?

We find Skype to be one of the most cost-effective and easiest applications to use for video conferencing and phone calls, but you can email, phone, or text – it’s up to you! Your assistant will have their own personal Outsourcery email and skype account. Your PA can also look into other communication methods if you prefer.

 

11) Can my personal assistant handle my calendar/inbox?

Absolutely. Your personal assistant can arrange meetings and manage your calendar with ease. Simply share and grant your assistant access to manage your calendar. It’s that simple!

 

12) Will my assistant be working on the weekend?

Our team work standard business hours (Monday to Friday). You can submit your tasks anytime, day or night, weekday or weekend and your personal assistant will receive the task(s) the following business day to begin working on them.

 

13) How does holiday allowance work?

Your personal assistant will always consult you before booking a holiday to avoid missing peak times for your business. While they are away, we provide emergency cover should you need it, and this can be discussed with your PA.

 

14) I’m not sure this will improve my bottom line.

Nobody likes to spend money on overheads, but consider how much time you’re currently wasting on administrative tasks and how much your business could benefit from your focused attention. We’re confident you’ll feel its worth the investment.